A note from Dustin: Since our North American shipper dropped the shoggoth so to speak we want to make amends...

[MOB]

A follow-up note from our customer support specialist Dustin, about our Critical Role-induced sales explosion and subsequent shipping delays in August:

"Since our North American shipper dropped the shoggoth so to speak we want to make amends regardless of whether your specific order was delayed or not ...we take care of our tribe. So, everyone who made an order directly at Chaosium.com in the month of August is getting a special reward because there is a good (sucky) chance that your order was delayed. We hate this. You deserve better than that." 

TLDR - due to Critical Role's The Shadow of the Crystal Palace, our North American fulfilment warehouse had a tsunami of orders wash over them, and looked up to see R’lyeh give them no solace. Here's what we're doing to make amends for the shipping delays: everyone who ordered directly from Chaosium.com in August either gets a free PDF of Alone Against the Dark or a $10 discount coupon.

More details from Dustin at the link:

https://www.chaosium.com/bloga-note-from-dustin-ii-august-was-crazy-and-heres-what-were-doing-for-you-to-say-thanks-for-your-patience

 

Edited September 12, 2019 by MOB

[10baseT]

I'm glad to see the penetration the game is getting, well done!!! (Good problem to have i'm guessing). (I'm going to pick up Reign of Terror now with the coupon).

[foolcat]

You guys are generous. 😊

And being reminded about Reign of Terror, which has been sitting on my list of things to buy for a while now (alongside Shadows over Stillwater and Berlin the Wicked City): you guys are coming to SPIEL fair in Essen, Germany this year, are you, @MOB? Please? I always like to meet and chat with you, and pick up some books while doing it. 

[MOB]

5 hours ago, foolcat said:

You guys are generous. 😊

And being reminded about Reign of Terror, which has been sitting on my list of things to buy for a while now (alongside Shadows over Stillwater and Berlin the Wicked City): you guys are coming to SPIEL fair in Essen, Germany this year, are you, @MOB? Please? I always like to meet and chat with you, and pick up some books while doing it. 

I personally won't be at Essen this year but we will have a booth there, and Rick, Neil, Jeff, Jason, and Julia will be there from the team. And plenty of books for you to pick up!