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COVID-19 - Message to our community


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Greetings from The Chaosium,

We hope that you and your family are safe and healthy. 

During these challenging times we want to reach out to the gaming community and provide you all with some information about what we have been up to as we adjust to the New Normal™. 

We sometimes describe ourselves with the phrase, “the sun never rises on Chaosium”. We have people on our team based all around the globe - in the United States, United Kingdom, Spain, Poland, Germany, Bulgaria, and Australia. Because we've all been working from home since 2015, the COVID-19 'social distancing' requirements have not really impacted our going to work. Of course, now we are accompanied by spouses, significant others, and our children on an ongoing, daily basis. In some ways we are reminded how the company was first described, and how it got its name: A house of chaos located near a colosseum.

In other ways COVID-19 has impacted what we do, and that’s what we wanted to spend some time talking about. As more gaming moves online we are seeking out new ways to support our games and players, be it through live streaming, podcasts, AMA sessions, and online gaming platforms such as Roll20, Fantasy Grounds, and Astral VTT. 

Our most recent addition to our website provides you with resources and recommendations for playing Call of Cthulhu, RuneQuest, King Arthur Pendragon, HeroQuest, and 7th Sea online while at home. Have a look at: https://www.chaosium.com/online-gaming-getting-started for more information. 

Also, please stay tuned to our various social media channels as we announce more of our efforts to help Chaosium fans stay connected and enjoying playing our games. 

While a large catalog of our digital products is always available on our website and on DriveThruRPG, getting hold of printed copies of our games is becoming somewhat more challenging. FLGSs have had to curtail their opening hours, or may not be open at all. Our distributors also face some difficulties with their supply chains. Even buying from us directly via our website may become more complicated for you as certain countries becoming more restrictive to ship to, and with more limited options. Remember though, if you purchase a PDF product from the Chaosium website, you will get the full price of that PDF off the physical version should you decide to buy that from us later. 

We are closely monitoring the situation regarding shipping and fulfilment with our distribution partners and we will keep Chaosium customers updated. Regardless, you will continue to receive the same quality of service and support that you have come to expect from us.

On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.

— Rick Meints, president Chaosium Inc.

Edited by MOB
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COVID-19 Shipping and Fulfilment Update - March 27

https://www.chaosium.com/blogcovid19-shipping-and-fulfilment-update-march-27

We hope we hope that you, your family and friends are all in good health. 

Chaosium’s fulfilment warehouses (USA, UK, EU, and Australia) report that they are currently able to ship product as normal, with a few restrictions shipping to certain countries. We will announce any changes to this status as the situation continues to unfold.

Buying electronic versions of our products from Chaosium.com or DriveThruRPG is, of course, unaffected. 

Remember, if you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later. That means you can start reading or playing straightaway, but get to split the overall cost of the book into two payments months apart. We get it though, if current circumstances mean this is something you can't afford right now. In the meantime, please enjoy some of the free material we're offering on our website (see the Free Stuff section), watch some of our videos at our YouTube Channel, or color in some eldritch scenes of Lovecraftian horror.

We continue to wish everyone all the best, until the Stars are Right again.

Edited by MOB
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COVID-19 Shipping and Fulfilment Update - April 7

https://www.chaosium.com/blogcovid19-shipping-and-fulfilment-update-april-7th

We hope we hope that you, your family, and your friends continue to be in good health.

Chaosium products that you order from our website are sent to you from our fulfilment warehouses in the USA, UK, EU, and Australia. At present, all four warehouses are reporting they are able to ship product as normal, except to Norway and Switzerland where delivery is currently not possible.

Our Chaosium merchandise store at Redbubble is also printing and shipping as normal.

Please note that delivery times may be slower than usual though. We will announce any changes to our shipping and fulfilment status as the situation continues to unfold.

Remember that buying electronic versions of our products from Chaosium.com or DriveThruRPG is of course, unaffected. And, if you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later.

We've made the decision to not reduce our headcount nor cut anyone's hours: our team are Chaosium and what makes the company succeed. But we appreciate that many people are doing it tough in these strange and difficult times. We get it though, if current circumstances mean you can't afford to buy our products like you may have done in the past. In the meantime, please take a look at the Free Stuff we're offering on our website and our YouTube Channel, or maybe take part in our RuneQuest Coloring Contest.

On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.

— Rick Meints, president Chaosium Inc.

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COVID-19 Shipping and Fulfilment Update - April 17

We hope that you, your family, and your friends continue to be in good health.

Last week we were interviewed by ENWorld about the impact that the shutdown of Alliance/Diamond Distributors has had on our business. As we mentioned in that article, Alliance is one of our biggest distributors to game stores, so this does affect us directly, and we appreciate that game stores everywhere are hurting right now too. Game stores can order directly from us though, without going through a distributor. Any store that wants to consider that is welcome to get in touch with Dustin, our distributor and retail support specialist: dustin@chaosium.com

Fortunately, we are still able to ship products that you order directly from us via our website Chaosium.com. Our own fulfilment warehouses (USA, UK, Australia, EU) are operating as normal, though delivery times may be slower than usual. The only countries we can't presently ship to are Norway, Switzerland, and Ukraine. 

Our Chaosium merchandise store at Redbubble is also printing and shipping as normal.

And remember that buying electronic versions of our products from Chaosium.com or DriveThruRPG is of course, unaffected. If you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later.

We will announce any changes to our shipping and fulfilment status as the situation continues to unfold.

We are continuing to roll out fun things to help keep you entertained at home. Most recently, we released the first in our free fiction, a Miskatonic University tale by Molly Tanzer, along with free virtual backdrops to liven up your online gaming sessions on Zoom and the like. We are also running our RuneQuest coloring competition. Meanwhile, our YouTube Channel continues to show Call of Cthulhu actual play and more.

On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.

— Rick Meints, president Chaosium Inc.

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COVID-19 Shipping and Fulfilment Update - May 2nd

We hope that you, your family, and your friends continue to be in good health.

Chaosium has been fortunate that (so far) throughout the COVID-19 situation all our warehouses remain open and are able to ship product. We also opened a new fulfilment warehouse in Canada last month, something we'd been working on for some time for the benefit of our customers north of the border. 

While delivery times may be slower than usual, the only country we currently cannot ship to is Norway. We will announce any changes to our shipping and fulfilment status as the situation continues to unfold.

Buying electronic versions of our products from Chaosium.com or DriveThruRPG is of course, unaffected. Remember, if you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later.

The COVID-19 pandemic is impacting communities everywhere. We are all in this together, all over the world, and it's never been more urgent to support the global response. Here are two ways we're helping support those efforts:

Face Masks
The Mask of Nyarlathotep - Face Masks on Redbubble
Now available at our Redbubble merchandise store: the Mask of Nyarlathotep, and other Masks to wear until the Stars are Right again! Buy any 4 and get 20% off. For every mask sold, Redbubble is donating a mask to the Heart to Heart International charity.

Last Faction Hero

Last Faction Hero - A Glorantha Game
With our friends at Second Age Publishing, on itch.io we've released a new 'Print-And-Play' board game, Last Faction Hero, set in Greg Stafford's World of the Glorantha. The game is "Pay-What-You-Want", and until May 30th, we're donating 100% of all proceeds to the World Health Organisation's COVID-19 Solidarity Response Fund.

On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.

— Rick Meints, president Chaosium Inc.

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COVID-19 Shipping and Fulfilment Update - May 12th

We hope that you, your family, and your friends continue to be in good health.

Chaosium's warehouses in the USA, UK, Australia, Poland, and now Canada, are all shipping product normally. While delivery times may be slower than usual, the only country we currently cannot ship to is Norway.

We have also been advised by Diamond/Alliance, one of our major distributors, that they will begin resuming operations the week of May 18. This is good news for game stores!

Please remember that buying electronic versions of our products from Chaosium.com or DriveThruRPG is of course, unaffected. And if you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later.

We will announce any changes to our shipping and fulfilment status as the situation continues to unfold.

The COVID-19 pandemic is impacting communities everywhere. We are all in this together, all over the world, and it's never been more urgent to support the global response. We're supporting global relief efforts for the COVID-19 situation in several ways:

  • Until the end of this month, we're donating 100% of the proceeds of the "Pay-What-You-Want" Gloranthan board game Last Faction Hero to the World Health Organisation's COVID-19 Solidarity Response Fund. Last Faction Hero is available to download as a print-and-play game at our new page at itch.io.
  • At our Redbubble merchandise store we're offering face masks featuring dozens of Chaosium designs to wear until the Stars are Right again! For every mask sold, Redbubble is donating a mask to the Heart to Heart International charity.
  • At DriveThruRPG, we've included RuneQuest Classic in the Cov-19 World Food Programme Bundle. This charity bundle contains titles worth a total of $625.51, but is available for $19.95 – a saving of 97%. All proceeds from this bundle will go towards the WFP's efforts to prevent hunger during the COVID-19 pandemic.
 
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On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.

— Rick Meints, president Chaosium Inc.

COVID-19 Shipping and Fulfilment Update - May 22nd

We hope that you, your family, and your friends continue to be in good health.

Chaosium has fulfilment warehouses around the world (USA, UK, Australia, Poland, Canada), and throughout the Covid-19 crisis fortunately we've been able to keep shipping products as normal, with only a few exceptions. We're pleased to announce we can once again ship to Norway.

We will announce any changes to our shipping and fulfilment status as the situation continues to unfold.

Spring Cleaning Warehouse Sale

Our spring-cleaning warehouse sale is still going on, and there's lots to choose from at special prices so we can clear some shelf space. Please note that products are only available at certain warehouse locations.

As part of our recent upgrade to the Chaosium website the inventory locations for each title are now included on "Add to Cart" button. We hope this will assist when ordering from our site.

 
warehouselocations.png



Remember, if you buy a PDF direct from Chaosium, you get the full price of the PDF off the printed book if you decide to buy it later.

Gen Con Cancellation

As you may have already seen or heard, Gen Con has announced the cancellation of Gen Con 2020 this August in Indianapolis, due to the COVID-19 pandemic. As an exhibitor of very long standing at Gen Con, running hundreds of events, Chaosium is of course disappointed this year's event cannot proceed. But we appreciate that the organisers considered everyone's health and safety to be the foremost priority in making this difficult call.

Gen Con has announced a virtual convention during the original dates (July 30 – Aug 2), and Chaosium will be looking ways we can actively participate!

Chaosium supporting Covid-19 Relief Efforts

  • We're donating 100% of the proceeds of the Gloranthan board game Last Faction Hero to the World Health Organisation's COVID-19 Solidarity Response Fund until the end of May. Available to download as a 'pay-what-you-want' print-and-play game at itch.io.
  • For every face mask sold, Redbubble is donating a mask to the Heart to Heart International charity. Check out the 'Mask of Nyarlathotep' and the dozens of other mask designs we have at our Redbubble merchandise store.
  • RuneQuest Classic is part of DriveThruRPG's Cov-19 World Food Programme Bundle. $19.95 gets you $625.51 worth of product and all proceeds go towards the WFP's efforts to prevent hunger during the COVID-19 pandemic.

On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.
— Rick Meints, president Chaosium Inc.

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