MOB Posted April 20, 2020 Share Posted April 20, 2020 (edited) Today, Chaosium has opened a new fulfilment warehouse in Canada. This warehouse is in addition to the existing Chaosium fulfilment centres in the United States, United Kingdom, Australia, and Poland. "We've been planning a warehouse north of the border for some time, as our many Canadian fans have found the cost of shipping from the United States to Canada to be prohibitive", said Chaosium COO Neil Robinson. For now, a limited selection of core products is available in the Canadian warehouse, but this will be expanded soon. Please note we cannot split orders across warehouses. So do check the product inventory locations before you add to your cart. COVID 19 PANDEMIC: despite the COVID-19 situation, all five Chaosium warehouses are currently operational and able to safely ship product. Chaosium has been regularly updating customers with shipping and fulfilment information: the latest update is here. Edited April 20, 2020 by MOB 2 Quote Link to comment Share on other sites More sharing options...
Viktor Haag Posted December 8, 2022 Share Posted December 8, 2022 I have heard rumblings that the Canadian fulfilment centre may be no longer. Is this the case? Hopefully there will be plans for an alternate Canadian solution in the future, if so? Quote Link to comment Share on other sites More sharing options...
Bill the barbarian Posted December 9, 2022 Share Posted December 9, 2022 Does not sound good, Viktor, there is a report on Discord of the fulfilment centre being... well you make it out... https://discord.com/channels/311619921639505922/311638496412565505/1050556640719544350 Quote ... remember, with a TARDIS, one is never late for breakfast! Link to comment Share on other sites More sharing options...
Viktor Haag Posted December 9, 2022 Share Posted December 9, 2022 I don't appear to have access to that channel... ah well... Quote Link to comment Share on other sites More sharing options...
g33k Posted December 10, 2022 Share Posted December 10, 2022 12 hours ago, Viktor Haag said: I don't appear to have access to that channel... ah well... Someone who seems to have placed an order from Chaosium's Canadian warehouse reports getting the following e-mail: Quote We have some very unfortunate news to share about your recent Chaosium.com order. Our Canadian warehousing and Fulfillment partner, Hubtrotter Logistics, has not shipped any of our website orders to Canadian customers for several weeks. Initially they assured us they were looking into the matter. This led us to believe they were working towards a solution. For the last week, or more, our emails and phone calls to them have gone unanswered. They have essentially ghosted us. We simply cannot wait for them to communicate with us, or yourselves, any longer. That wouldn’t be fair to you with the holidays rapidly approaching. This leaves us in a very difficult position. We have no faith whatsoever that Hubtrotter will be shipping your order anytime soon. Further, it seems quite likely they will never be shipping your order judging by their silence. Since shipping your order from the USA would result in you being charged VAT by your government, the best solution we can come up with is to fully refund any unshipped physical items you ordered. We are doing this now in the hope that you will still have time to re-order any Holiday Gifts you may have been waiting upon. Quote C'es ne pas un .sig Link to comment Share on other sites More sharing options...
Rick Meints Posted December 10, 2022 Share Posted December 10, 2022 We have fully refunded every unshipped Canadian order. 1 1 Quote Hope that Helps,Rick Meints - Chaosium, Inc. Link to comment Share on other sites More sharing options...
Bill the barbarian Posted December 10, 2022 Share Posted December 10, 2022 1 hour ago, Rick Meints said: We have fully refunded every unshipped Canadian order. Sorry to hear you were put in that position, but that was nice stepping in to help your supporters! Very nice! 1 Quote ... remember, with a TARDIS, one is never late for breakfast! Link to comment Share on other sites More sharing options...
MOB Posted December 10, 2022 Author Share Posted December 10, 2022 Official update here: Quote Link to comment Share on other sites More sharing options...
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