tedopon Posted January 13, 2019 Share Posted January 13, 2019 Has anyone besides daskindt requested and/or received replacements? I got an email from them in August that said they would be shipping the replacements "soon." I have emailed them twice in the last six months and gotten no response. 1 Quote 121/420 Link to comment Share on other sites More sharing options...
Rojo Posted January 13, 2019 Share Posted January 13, 2019 I bought both dice packs (supposedly the correct ones, I hope) about December 7th, and still waiting for them to arrive. I wrote them at their internet site this wednesday, but no response at the moment. Quote Link to comment Share on other sites More sharing options...
tedopon Posted April 22, 2019 Share Posted April 22, 2019 Any updates? I have nothing to contribute beyond what I posted in January. They haven't responded to any of my emails, but was curious if anyone got replacements or bought new sets that were corrected. Quote 121/420 Link to comment Share on other sites More sharing options...
jps Posted April 22, 2019 Share Posted April 22, 2019 (edited) I got replacement and I recently added an order for another set (just to have 3D6 ^^). Edited April 22, 2019 by jps Quote Link to comment Share on other sites More sharing options...
Rick Meints Posted April 22, 2019 Share Posted April 22, 2019 Q-Workshop processed replacements for the Hot Location D20 earlier this year. If you are having trouble contacting Q-Workshop please PM me. I can assist. It would be helpful to know what email you used to contact them. 1 Quote Hope that Helps,Rick Meints - Chaosium, Inc. Link to comment Share on other sites More sharing options...
g33k Posted April 22, 2019 Share Posted April 22, 2019 (edited) 2 hours ago, tedopon said: Any updates? I have nothing to contribute beyond what I posted in January. They haven't responded to any of my emails, but was curious if anyone got replacements or bought new sets that were corrected. This seems wierd. I suspect some sort of glitch has occurred / is occurring. Are you relying upon an existing e-mail address that your mailer program remembers? Has that ever worked? Maybe you have a typo? Maybe they have accidentally got a "dead" address, such as an ex-employee whose e-mails aren't monitored. Etc ... Equally possible, is that someone accidentally tagged your message as "spam" and now your e-mail is never being seen. Possibly call them? Do you have a 2ndary address to send from? Some alternate channel to communicate seems likely to solve things... edit: Or Chaosium could step up and help. Bravo Chaosium! Edited April 22, 2019 by g33k Crosspost Quote C'es ne pas un .sig Link to comment Share on other sites More sharing options...
tedopon Posted April 22, 2019 Share Posted April 22, 2019 No, I've used the form on their site each time that I have contacted them. I will get hold of Rick in a few days if they don't respond back to my most recent attempt. It's not a huge deal, but they did tell me they would replace them last August. Quote 121/420 Link to comment Share on other sites More sharing options...
g33k Posted April 22, 2019 Share Posted April 22, 2019 19 minutes ago, tedopon said: No, I've used the form on their site each time that I have contacted them. I will get hold of Rick in a few days if they don't respond back to my most recent attempt. It's not a huge deal, but they did tell me they would replace them last August. Hmmm ... Maybe their response to you is being tagged as spam in your automation? Quote C'es ne pas un .sig Link to comment Share on other sites More sharing options...
foolcat Posted April 22, 2019 Share Posted April 22, 2019 I've ordered the RuneQuest Beige & burgundy Dice Set and the Expansion Dice Set on 08/03/2018 from Q-Workshop's online shop. I got sent a replacement D20 Hit Location die for free a few weeks later without any interaction with them. Truth be told, I only noticed said die to be faulty after a post on the RQ/BRP-related forum at tanelorn.net (a large German-speaking online community). That being said, I've made nothing but good experiences with Q-Workshop's customer service. They're quick to reply and generally very helpful. @jpsYeah, it's a shame the RQG dice can't be ordered separately. Anything to do with licensing by chance, @Rick Meints? 🤔 Just asking. 😉 Anyway, their Viking Beige & burgundy Dice Set is very similar in coloration and typeset, so I just got some more of those D6 (already had the full set). Quote Link to comment Share on other sites More sharing options...
tedopon Posted April 22, 2019 Share Posted April 22, 2019 Just to be clear, I'm not trying to characterize them negatively in any way, just was asking if others had gotten replacements. I love the rune dice and hit location die. Having dice that are so unique but still readable/usable is extremely rare. ...and I checked but the last response I got from them was in August. Quote 121/420 Link to comment Share on other sites More sharing options...
g33k Posted April 22, 2019 Share Posted April 22, 2019 4 hours ago, tedopon said: Just to be clear, I'm not trying to characterize them negatively in any way, just was asking if others had gotten replacements. I love the rune dice and hit location die. Having dice that are so unique but still readable/usable is extremely rare. ...and I checked but the last response I got from them was in August. It didn't seem to me like you were trying to cast blame, but report a problem! They are reported in this thread as being both proactive on expected problems & responsive to new ones -- and you don't come across as an unreasonable jerk that might get a company to throw up their hands and stop trying! -- so I expect some "technical glitch" is blocking communication. I was offering suggestions based on such technical "failure modes" that I have seen over the years. I expect with Rick stepping in, it will all get resolved shortly; at least, the dice-issue (the tech problem may remain a mystery, alas!). Me? A geek? Why would you think that??!? Quote C'es ne pas un .sig Link to comment Share on other sites More sharing options...
Rick Meints Posted April 23, 2019 Share Posted April 23, 2019 8 hours ago, foolcat said: @jpsYeah, it's a shame the RQG dice can't be ordered separately. Anything to do with licensing by chance, @Rick Meints? 🤔 Just asking. 😉 Anyway, their Viking Beige & burgundy Dice Set is very similar in coloration and typeset, so I just got some more of those D6 (already had the full set). We are looking at selling Q-workshop dice on our website. It's not a licensing thing, mostly a website integration/fulfillment thing. Quote Hope that Helps,Rick Meints - Chaosium, Inc. Link to comment Share on other sites More sharing options...
Bill the barbarian Posted April 23, 2019 Share Posted April 23, 2019 5 hours ago, g33k said: Me? A geek? Why would you think that??!? "Well if it weighs as much as a geek...." crowd murmers "Well..." One genius in crowd "it's a duck now innit?" 2nd genius "It's a geek!" all crowd "Burn it!" Quote ... remember, with a TARDIS, one is never late for breakfast! Link to comment Share on other sites More sharing options...
tedopon Posted April 23, 2019 Share Posted April 23, 2019 They got back in touch with me this morning. I guess I just needed to generate some quantum attractor energy on this forum to get them to respond via email. Quote 121/420 Link to comment Share on other sites More sharing options...
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