Hate to say it, but the guys at Chaosium aren't the best at returning emails. I have a CoC license with them and it took me weeks of calling once a week to get the license. I originally was emailing them every couple of weeks but never got a response from them. With Chaosium, if you want a follow up on something, it's best to call.
Don't get me wrong, they're great guys to work with, but if you want results, you need to follow up with them with a phone call.
That's just my experience anyway. Maybe others have had better luck. From what I've seen and heard though, most don't.