Sadly, they have. I wish for them to succeed and I really want to give them my money. I also don’t want them give me freebies to make me happy! However, consider any other company that gives you product information which directs your product purchases, and then they say “oops, to bad so sad, we can’t do what we promised. Oh well, not our fault, it’s a contractor beyond our control. If you give us a little more money we’re willing to give you something extra.” So, yes, disappointed that they didn’t think this through, that they are behaving like a large monopolistic company, and seem to be ducking the issue, both in forums and personal contact. So, while I have been a huge Chaosium fan/booster, they are leaving me feeling they are crossing a corporate line. I have/had every expectation that we can work it out without it costing Chaosium, however, they are not getting back to me!